Frequently Asked Questions

General Questions

A valid jmcomicÂþ»­N ID is your passport to a world of services and privileges on campus, and the new digital MataCard is a convenient way to always have your ID handy on a device we always have with us — our phone or watch!

As a jmcomicÂþ»­N student, you’ll be asked to show your jmcomicÂþ»­N ID when you want to:

  • Check in at the Student Recreation Center (SRC) and the Oasis Wellness Center.
  • Check out books or reserve services at the University Library.
  • Visit the Klotz Student Health Center.
  • Conduct official university business.
  • Vote in Associated Students (AS) elections.
  • Get tickets for jmcomicÂþ»­N sporting and stage events for free or at a discount.
  • Enjoy student discounts from nearby merchants and restaurants.

For faculty and staff, the benefits are similar, minus services and opportunities intended exclusively for students.

To receive a MataCard, you’ll need:

Hardware and System Requirements
iPhone iPhone SE, iPhone 6, iPhone 6 Plus or later, iOS 12 or later
Apple Watch Apple Watch Series 1 or later, Watch OS 5 or later
Apple ID Signed into iCloud; if two devices are used, both must be signed into the same iCloud account.
Android Phone Version 6.0 or later; NFC-enabled device capable of supporting Google Pay or Samsung Pay
eAccounts Mobile App Downloaded fromÌýÌý´Ç°ùÌýÌýby searching Transact eAccounts

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You can easily use your digital jmcomicÂþ»­N ID anywhere it’s requested as proof of your jmcomicÂþ»­N student or employee status.

If you choose to add money to your Transact eAccount, you can use your MataCard as a debit card for purchases at the Campus Store, at campus eateries, at Mercado locations and when using beverage vending machines on campus. You’ll even get a discount at campus eateries when you pay using your MataCard. Funds added to your account for general spending purposes are known as jmcomicÂþ»­N Bucks.Ìý

The following Matador Eats eateries offer a 5% discount when you pay using your MataCard jmcomicÂþ»­N Bucks:

  • Arbor Grill.
  • Freudian Sip.
  • Marketplace Grab-and-Go.
  • Matador Mercado.Ìý

The discount is not available at third-party food vendors (El Pollo Loco, Fry Shack, Panda Express, Sambazon Acai Bowls, Shake Smart or Subway).

Funds are added, stored and managed in yourÌý. You can add funds yourself or ask someone to deposit funds on your behalf using the Guest Deposit feature.

The barcode feature adds additional usability to the MataCard by making it readable by traditional barcode scanners (if provided) in addition to the Transact tap pad.

The barcode is accessible via the eAccounts app. It will not display on a MataCard saved inÌýthe WalletÌýapp.ÌýTo access the barcode on an iOS or Android device, log in to your account using the eAccounts app. Select More Information, then Show Bar Code.

Apple users can also access the barcode by initiating a long hold on the eAccounts app icon and selecting Show Bar Code. You’ll be prompted to log in to your account. Once you do, the barcode will be visible.

Barcode access requires Wi-Fi or cellular service. It will not work offline.

If your device has been lost or stolen, or you believe your MataCard has been used fraudulently, log in to theÌýÌýand select Card Services to deactivate your MataCard. If you need help deactivating your card, contact the Office of the Registrar at matacard@csun.edu.

  • Be sure to select which version(s) of the card you want to deactivate; any device you do not select will remain active.
  • If you believe your card has been used fraudulently, identify the fraudulent activity and the account on which it appears. Then report the fraud to the Office of the Registrar atÌýmatacard@csun.edu.

If you find your lost device, you can reactivate your MataCard using the Transact eAccounts app.

If your device does not support using the new digital MataCard, you can purchase a physical jmcomicÂþ»­N ID card by contacting the Office of the Registrar at matacard@csun.edu or visiting the Student Services Center in the Bayramian Hall lobby (BH 100).

Your physical jmcomicÂþ»­N ID card will continue to be accepted as identification and to access services across campus. However, we encourage you to upgrade to the new MataCard for the convenience of having your jmcomicÂþ»­N ID easily accessible via your mobile device. As a bonus, if you choose to use your MataCard as a debit card, you’ll receive a discount at select campus eateries when you pay using your MataCard.

If you’re encountering an error message when setting up your MataCard, you might need to update your photo. This is likely the issue if you’ve had the same physical ID card for several years. To update your photo, visit the Student Services Center, open Monday through Friday from 10 a.m. to 4 p.m. If the problem remains unresolved, please contact us at matacard@csun.edu for assistance.

The digital jmcomicÂþ»­N MataCard is the primary form of campus identification for active students and employees. Physical jmcomicÂþ»­N ID cards are being phased out. If you have an extenuating circumstance in which you may need a physical card in addition to your digital MataCard, please reach out to matacard@csun.edu, and we’ll be glad to help.

Apple Wallet Users

Google Wallet Users

Samsung Wallet Users

To learn more about system requirements and setup for Samsung Galaxy users, please see Transact’sÌý.